Collect Feedback with voice, not forms
Forms are boring. Star ratings are shallow. Backsy lets your customers leave feedback in their own words—via voice or text—and uses AI to turn it into clear, actionable insights for your product team. No more survey fatigue, just real customer sentiment at scale.
Trusted by product teams who listen before they build
Founder collectives
Product squads
UX research pods
Customer insight firms
Turn scattered feedback into clear attribute scores
Collect feedback in free-form text. Backsy uses AI to score it against the attributes that matter to you.
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Upload existing feedback or collect new
Collect feedback by voice on the spot or upload CSV files from anywhere
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Scores backed by evidence
Click any attribute to see the actual quotes that contributed—positive, negative, and neutral—so you can verify the AI's work.
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Discover patterns you didn't expect
AI suggests new attributes when themes repeat across feedback, helping you spot issues or opportunities before they become critical.
Raw feedback
"Onboarding felt slow on mobile, but the dashboard is gorgeous."
"Loving the reporting speed! Could use better export options."
"Support replied fast, yet I'm confused about the billing steps."
AI analysis in seconds
Suggested attribute
Onboarding
Mentioned 3 times—worth tracking.
How Backsy works in three simple steps
1. Define what you want to track
Create a product and choose attributes like Design, Speed, Support, or anything relevant to your business. Backsy scores every piece of feedback against them.
2. Upload existing feedback or start collecting
Import CSV files from surveys or support tools, or share a link for customers to leave new feedback in plain text or voice.
3. Get scores with transparent evidence
View attribute scores, trend charts, and emerging themes—then click any score to see the exact quotes that influenced it.
The transformation
From feedback chaos to clarity in minutes
Stop spending hours manually analyzing spreadsheets. Upload your feedback and get actionable insights faster than you can finish your coffee.
Before Backsy
500 survey responses sitting in a Google Sheets file for weeks
Hours of manual work reading through each comment, tagging themes in Notion
Guessing which issues matter most based on gut feeling, not data
Insights arrive too late—team has already moved to next sprint
Can't prove ROI of changes because you don't have baseline scores
customer_feedback_Q4.csv
Last opened: 3 weeks ago
With Backsy
Upload CSV and get analysis in under 3 minutes—while feedback is still relevant
AI automatically scores your attributes and surfaces emerging themes you missed
Click any score to see the exact quotes—verify the AI's work in seconds
Track trends over time and prove which product changes moved the needle
Share clear, visual reports with stakeholders—no more "here's 50 quotes" emails
78
Design Score
65
Support Score
+12
vs Last Month
No credit card required • Free tier includes 3 credits
Who uses Backsy?
Anyone drowning in unstructured feedback who needs clear insights fast.
Product Managers
Turn 500 Intercom tickets or survey responses into attribute scores and trends—prove which features actually moved satisfaction.
UX Researchers
Upload interview transcripts and get theme extraction in minutes—spend more time talking to users, less time tagging notes.
Restaurants
Instead of giving boring comment cards that customers ignore or fill out in a rush, just instruct a wait-staff to collect quick voice feedback at the table.
Small Business Owners
Just show a QR code leading to the feedback form and customers can effortlessly speak their minds by voice.
Consultants
Aggregate client stakeholder feedback and deliver quantified insights—replace "here are 50 quotes" with clear priority scores.
Agencies
Build client reports that combine qualitative feedback with quantitative scores—show measurable impact of your recommendations.
Frequently asked questions
Everything you need to know about analyzing feedback with Backsy.
What file formats can I upload?
Currently CSV files. Export from Google Forms, Typeform, Intercom, Zendesk, or any survey/support tool, and Backsy will automatically detect which columns contain feedback text.
How does the AI know which scores are accurate?
Every attribute score shows you the exact feedback quotes that influenced it—positive, negative, and neutral. Click any score to verify the AI's work and see the evidence. If something looks off, you can see exactly which feedback contributed.
How much does it cost?
Free tier includes $20 in credits (enough to analyze 100-200 feedback items depending on length). After that, buy credit bundles starting at $19.99 for 2,000 credits, or subscribe for monthly credits plus AI spam filtering.
Can I track changes over time?
Yes. Upload new feedback batches or collect via your feedback link, and Backsy tracks attribute trends with deltas—showing you which scores improved or declined and why.
What if I have thousands of feedback items?
Backsy is currently optimized for batches of 100-500 items. For larger volumes, we recommend uploading in batches and analyzing over time. Enterprise-scale batching is on the roadmap.
Straightforward pricing
Pay only for the feedback you analyze. Start with 3 free credits, then buy credit packs as needed or subscribe for monthly credits plus AI spam filtering.
Free
$0
Try it out
- 3 free credits to start
- 1 credit = 1 feedback analyzed
- Buy credit packs anytime
- Unlimited credit balance
- AI spam filtering
Starter
$19.99
per month
- 2,000 credits/month
- 6,000 max credit balance
- AI spam filtering ✓
- Buy credit packs anytime
Growth
$49.99
per month
- 6,000 credits/month
- 18,000 max credit balance
- AI spam filtering ✓
- Buy credit packs anytime
Scale
$79.99
per month
- 10,000 credits/month
- 30,000 max credit balance
- AI spam filtering ✓
- Buy credit packs anytime
Credit packs available: 2,000 credits ($19.99) • 6,000 credits ($49.99) • 10,000 credits ($79.99) — Credits never expire.
Stop drowning in feedback. Start understanding it.
Upload your CSV and get attribute scores, emerging themes, and transparent evidence in minutes—not weeks of manual analysis.
3 free credits to start · No credit card required · Credits never expire