AI feedback analysis tool
AI feedback analysis that keeps the evidence visible
Backsy.ai is built for teams that receive feedback in messy, free-form formats. It uses AI to organize comments into attribute scores and themes while keeping the original customer language available for review.
Who it is for
Use Backsy for product feedback, UX research notes, customer reviews, support comments, restaurant feedback, hotel guest comments, retail feedback, and client stakeholder input.
How Backsy works
- 1
Import or collect plain-language feedback instead of forcing customers through long survey forms.
- 2
Choose the attributes your team wants to track and let Backsy evaluate each feedback item against those attributes.
- 3
Use themes, suggested attributes, trend charts, and source quotes to decide what needs attention.
Category labels
Common questions
What makes Backsy different from a generic AI summary?
Backsy is structured around feedback workflows: collection links, CSV uploads, custom attributes, scores, trends, and source quote review, rather than a one-off text summary.
Can Backsy collect new feedback?
Yes. Backsy supports feedback collection through shared links, embeddable forms, and voice or text input.
Can Backsy help with feedback trends over time?
Yes. Teams can add new feedback batches or collect ongoing feedback and track how attribute scores change over time.
Should AI feedback analysis be manually reviewed?
Yes. Backsy provides AI-generated analysis with supporting quotes so teams can inspect and validate results before acting on them.